The speck of truth in every stereotype

I have talked about the incompetence of librarians and other public services in my town before . Today's adventures with the University of Seville information system:

ME: Can you give me the English Library phone number? (everyone knows there is an English Library and a Languages Library).
INCOMPETENT 1: Wait a minute... (a few minutes pass). It's the 1001 and the 1002.

ME: Hello, the Library?
1001: Yes?
ME: I need to know when these books I have are due, can you look at the file?
1001: You have to call 1003 for that.
I'm puzzled because I know the library is very small and if I am calling the library the files and the phone are on the same desk. But I call 1003 anyway.

ME: Hello, The Library File System?
1003: This is not a Library, this is the office of a History professor.
ME: Oops, sorry.

ME: Hello, is this the library?
1002 (which I know for a fact is picked up by the same person as 1001): Yes, how can I help you?
ME: I need to know which of my books are due this week.
1002: I can't give you that information on the phone.
ME: but you have done so before, and the file is in front of you!
1002: OH! you're trying to call the English Library! This is the Languages Library. The phone number of the English Library is 1004.

Yes, they made me call three wrong numbers before giving me the right one. Isn't it fun.